Returns & Refunds

Return period

You can return standard items within 30 days after receiving your order. Please always let us know before sending anything back. This helps us identify your return and share the right next steps.

Register a return

Please complete this form. We will get back to you with the next steps.

Name

Email

Phone number

Order number

Reason for return

Which items are you returning?

Register return

Who pays the return shipping costs?

If a product is defective or if we made a mistake with your order, we will provide a return label.

If you return items for another reason, the direct cost of returning the goods is your responsibility.

Condition of returned items

Please return items complete, clean and, where possible, in their original packaging. Pack the goods carefully so they are not damaged in transit.

Personalised products, such as dispensers with your own logo, custom design or customer-specific print, usually cannot be returned unless the product is defective or incorrectly supplied.

Refunds

After we receive and inspect your return, we will refund the amount via the original payment method or, by agreement, offset it against an open invoice. We normally process refunds within a few working days after receiving the returned goods.

Questions before returning?

If you have questions about our products, installation or the right refill, please contact us first through our contact page or read the FAQ. We can often help quickly without a return being necessary.

Related terms

Please also read our Terms & Conditions, delivery terms and, where applicable, the German Shipping & Payment and right of withdrawal pages.